Last updated: 12 September 2026
The short version
If you are not happy with your purchase, email us within 30 days and we will refund you in full. You do not need to explain why.
What the guarantee covers
The 30-day money-back guarantee applies to the All-Access Membership ($19.90, one-time payment). If you bought the membership and it is not right for you, the full amount is refundable within 30 days of purchase.
One-to-one tutoring sessions are a separate service. If you are unhappy with a session, contact us within 7 days of that session and we will make it right — either by re-running the session at no cost or by refunding it.
How to request a refund
Email hello@17talk.org from the address you used to pay, or message us on WeChat at 17TalkOfficial. Include the PayPal transaction ID if you have it — it speeds things up, but it is not required.
How long it takes
We approve refund requests within one business day. Refunds are returned through PayPal to the original payment method; how quickly the money appears depends on PayPal and your bank, usually a few business days.
After a refund
When a refund is issued, your access code stops working and access to the course materials ends. Downloaded files should be deleted. If you come back later, you are welcome to buy again at the price then in effect.
Questions
If anything here is unclear, ask us before you buy rather than after — contact us here.